退款政策

OAKHEWN

Return & Refund Policy

At Oakhewn, we want you to feel confident when choosing furniture for your home. Our return and refund policy is designed to make your shopping experience clear, fair, and straightforward.

At a Glance

14 Days

Return & Exchange Window

3–5 Days

Typical Refund Processing

5–10 Days

Estimated Bank Posting

United States

Delivery Destination

1. Our 14-Day Return & Exchange Policy

Oakhewn offers a 14-day return and exchange period for eligible purchases delivered within the United States.

You may request a return or exchange for any reason within 14 calendar days after you, or a person designated by you other than the carrier, receives the item.

You do not need to provide a reason for changing your mind. We may ask for feedback to improve our products and services, but providing feedback is optional.

To exercise your right to cancel your purchase under this policy, you must notify us of your decision before the 14-day period expires. You may contact us by email or use the cancellation form provided below.

A clear statement expressing your decision to cancel is sufficient. Sending your cancellation notice before the deadline satisfies the notification requirement.

This 14-day cancellation benefit is voluntarily provided by Oakhewn and does not limit any additional rights or remedies available under applicable federal or state law.

2. Return Eligibility & Furniture Condition

To help us handle returns safely and efficiently, please take reasonable care of the furniture while it is in your possession.

For a standard change-of-mind return, items should be returned in substantially the same condition in which they were delivered, with all included parts, hardware, accessories, and available packaging.

You may inspect the furniture to determine its appearance, quality, and suitability. However, damage or deterioration resulting from handling beyond what is reasonably necessary for inspection may affect the available remedy, to the extent permitted by applicable law.

For furniture requiring assembly, we recommend checking the components and instructions before installation. If you have assembled an item and wish to return it, please contact us for safe disassembly and return-shipping guidance.

Assembly alone does not automatically eliminate your ability to request a return. However, damage caused by improper installation, misuse, or unauthorized modification may affect eligibility for a change-of-mind return.

These condition requirements do not restrict your legal rights concerning defective, damaged, or incorrectly supplied goods.

3. How to Request a Return

To initiate a return, please contact our customer support team at:

timberbough@oakhewn.com

When contacting us, please include your order number, the item you wish to return, and your preferred resolution.

Our support team will provide the appropriate return instructions, including the applicable return destination and any handling requirements for oversized furniture.

Please do not send furniture to our business contact address unless our team has specifically confirmed that it is the correct return destination.

After notifying us of your decision to cancel, please send the item back without undue delay and no later than 14 calendar days after the date you communicated your decision.

The return deadline is met if you dispatch the item before the 14-day return-shipping period expires. Please retain your shipping receipt or other proof of return.

4. Return Shipping & Large Furniture

Furniture can require specialized packaging, additional handling, or freight transportation due to its size, weight, or construction.

For change-of-mind returns, any applicable return-shipping costs will be explained before return arrangements are finalized. We will not impose an undisclosed return-shipping charge.

If an item is defective, arrives damaged, or differs from what you ordered, Oakhewn will arrange an appropriate remedy without charging you for return shipping required to resolve our error, subject to applicable law.

Please follow the packaging and transportation instructions provided by our team to help protect the furniture during transit.

For oversized or heavy items, contact us before arranging independent freight transportation so we can discuss suitable return arrangements.

If the original packaging is unavailable, please contact us for guidance on suitable protective packaging. Missing packaging alone does not automatically invalidate a return request.

5. Damaged, Defective, or Incorrect Items

We take care in preparing furniture for shipment. Nevertheless, damage or delivery errors can occasionally occur during transportation.

If your order arrives damaged, defective, incomplete, or different from the item purchased, please contact our customer support team as soon as reasonably possible.

To help us investigate the issue, we may request your order number, a description of the problem, and photographs of the product or shipping packaging when available.

Photographs help us evaluate the issue but are not an absolute requirement for exercising rights provided by applicable law.

Depending on the circumstances, an appropriate resolution may include replacement parts, repair, an exchange, or a refund.

Where the problem results from a product defect, shipping damage, or an error attributable to Oakhewn, we will cover reasonable costs necessary to provide the required remedy.

Please retain damaged packaging when reasonably practical until our team has reviewed the issue. Your statutory rights are not waived solely because packaging was discarded.

6. Exchanges

If you would prefer to exchange an eligible item rather than receive a refund, please contact us within the 14-day return and exchange period.

Exchanges are subject to product availability and the condition of the returned item.

If the replacement item has a different price, our team will explain any applicable price difference before proceeding.

If a replacement cannot be provided, you may request a refund in accordance with this policy and your applicable legal rights.

For damaged, defective, or incorrectly supplied items, any exchange or replacement remedy will be handled without additional charges where required by law.

7. Refund Amounts & Processing Times

When you exercise your 14-day right to cancel under this policy, Oakhewn will refund all payments received for the canceled purchase, including the cost of our least expensive standard delivery option applicable to that order.

If you selected a more expensive delivery method than our standard delivery option, the additional cost of that upgraded service is not included in the required standard-delivery reimbursement, except where applicable law requires otherwise.

Refund Deadline

We will issue the required refund without undue delay and no later than 14 calendar days after we are informed of your decision to cancel.

We may withhold the refund only until we have received the returned goods or you have supplied evidence that you have sent them back, whichever occurs first, where this withholding is permitted under applicable law.

Processing & Bank Posting

Once the refund is ready to be issued, our typical internal processing time is 3–5 business days, subject to the 14-calendar-day refund deadline stated above.

After the refund has been issued, your bank or payment provider typically takes an additional 5–10 business days to post the funds to your account. This external posting period is controlled by your financial institution and is separate from Oakhewn's refund issuance deadline.

Refunds will be made using the same payment method used for the original transaction unless you expressly agree otherwise. We will not charge a refund processing fee.

If your refund has been issued but has not appeared within the estimated bank posting period, please contact your bank or payment provider. You may also contact us for assistance confirming the refund status.

8. Shipping & Delivery Information

Oakhewn provides delivery services to customers in the United States.

Delivery Area: United States

Order Processing: 1–3 business days

Estimated Delivery: 5–15 business days after dispatch

Free Shipping: Orders of 109.99 or more in the checkout currency

Standard Shipping: €5.99 for orders below the free-shipping threshold

Delivery estimates are provided for planning purposes and may vary due to carrier operations, freight handling, destination accessibility, and circumstances outside our reasonable control.

If we become aware of a material delivery delay, we will provide an appropriate update and honor any cancellation or refund rights required by applicable law.

All applicable taxes and related charges are included in the displayed product prices. You will not be required to pay additional undisclosed taxes or related charges beyond the amounts disclosed during checkout.

Any applicable shipping fee will be displayed before you complete your purchase.

9. Furniture Assembly & Installation

Some furniture products may require assembly after delivery. Please review the product information and any included assembly instructions before beginning installation.

We recommend confirming that all required components and hardware are present before assembly.

If you discover missing parts, manufacturing defects, or damage during assembly, please stop using the affected component and contact us for assistance.

Oakhewn is responsible for remedies required by applicable law when a product is defective or does not conform to the purchase agreement.

Damage resulting solely from improper assembly, misuse, or unauthorized alteration may not qualify for a free repair or replacement, unless applicable law provides otherwise.

10. Order Cancellation Before Delivery

If you wish to cancel an order before receiving it, please contact our customer support team as soon as possible.

We will review the order's fulfillment status and advise you of the available cancellation arrangements.

If an order has already been dispatched, additional transportation coordination may be necessary. This does not remove your rights under our 14-day cancellation policy or applicable law.

Any refund owed following a valid cancellation will be handled in accordance with the refund terms described in this policy and applicable legal requirements.

11. Model Cancellation Form

You may use the following form to notify Oakhewn of your decision to cancel a purchase within the applicable 14-day period. Using this form is optional; any clear cancellation statement is acceptable.

Notice of Contract Cancellation

To: Oakhewn

Email: timberbough@oakhewn.com

Business Address: 646 Kamihanawa, Noda-shi, Chiba 278-0033, Japan

I hereby give notice that I wish to cancel my contract for the purchase of the following goods:

Product(s):
________________________________________

Order Number:
________________________________________

Order Date:
________________________________________

Date Received:
________________________________________

Customer Name:
________________________________________

Customer Address:
________________________________________

Customer Email:
________________________________________

Signature (only if submitted on paper):
________________________________________

Date of Notice:
________________________________________

You may copy the completed information into an email and send it to our customer support address. A handwritten signature is not required for an email cancellation notice.

12. Consumer Rights & Applicable Law

This policy is intended to provide clear information about Oakhewn's voluntary return arrangements and the remedies available to customers purchasing furniture in the United States.

Nothing in this policy is intended to waive, exclude, or restrict consumer protections that cannot lawfully be limited under applicable U.S. federal or state law.

Depending on your state and the circumstances of your purchase, you may have additional rights relating to defective merchandise, misleading product descriptions, delivery failures, refunds, or other consumer protection matters.

Where a mandatory legal requirement provides greater protection than a provision of this policy, the applicable legal requirement will prevail.

We aim to resolve return and refund concerns fairly, promptly, and in accordance with applicable law.