OAKHEWN

Shipping & Delivery Policy

At Oakhewn, we understand that receiving your furniture safely and on time is an important part of your shopping experience. This policy explains our shipping destinations, order processing times, estimated delivery schedules, shipping charges, and delivery-related support.

1. Shipping Overview

Oakhewn provides furniture delivery services to customers in the United States. We aim to process orders efficiently and provide clear information about expected delivery times and shipping costs before you complete your purchase.

Our shipping arrangements take into account the size, weight, and handling requirements of furniture products.

The following information applies to orders placed through the Oakhewn online store.

2. Shipping Times & Costs at a Glance

3. Shipping Destinations

Oakhewn currently offers shipping to customers within the United States.

Please ensure that the delivery address entered during checkout is complete and accurate to help prevent avoidable delivery issues.

Delivery availability and any applicable shipping charges will be presented during checkout before your order is completed.

4. Order Processing Time

Orders are typically processed within 1–3 business days after successful order placement and payment confirmation.

Order processing includes reviewing order information and preparing the purchased furniture for shipment.

Processing time is separate from the estimated delivery time and should not be interpreted as the total time required for your order to arrive.

If an order cannot be processed within the expected timeframe, we will provide an appropriate update and comply with applicable requirements concerning delays and customer remedies.

5. Estimated Delivery Time

After your order has been dispatched, estimated delivery to a United States address is 5–15 business days.

The estimated delivery period begins after dispatch and does not include the initial 1–3 business days required for order processing.

These timeframes are estimates rather than guarantees of delivery on a specific date.

Actual delivery times may vary depending on the destination, the dimensions and handling requirements of the furniture, and circumstances that may affect transportation.

If a material delay occurs, we will provide appropriate information and respect your rights under applicable consumer protection law.

6. Shipping Fees

Oakhewn provides a straightforward shipping fee structure for eligible orders delivered within the United States.

Any applicable shipping charge will be displayed during checkout before you submit your order.

We will not add undisclosed shipping charges after your purchase has been completed.

7. Taxes and Additional Charges

All applicable taxes and related charges are included in the product prices displayed on our website.

You will not be required to pay additional undisclosed taxes or related charges beyond the total presented during checkout.

The order total will reflect the applicable product prices and any shipping fee disclosed before payment.

Our aim is to provide transparent pricing so that you can review the full cost of your purchase before confirming your order.

8. Large and Oversized Furniture

Furniture products may require additional care during preparation, handling, and delivery because of their dimensions, weight, or construction.

Before placing an order, please review the product dimensions and consider whether the item can be accommodated at your intended delivery location.

We recommend checking entrances, hallways, staircases, elevators, and other relevant access points when purchasing larger furniture pieces.

If you anticipate access restrictions that may affect delivery, please contact our customer support team for assistance.

Any additional service or charge requiring your agreement will be communicated before it is applied. We will not impose an undisclosed mandatory delivery charge.

9. Delivery Address Accuracy

Customers are responsible for entering complete and accurate delivery information when placing an order.

Please verify your name, street address, apartment or unit information where applicable, city, state, ZIP code, and contact details before completing checkout.

If you discover an error after placing your order, please contact us as soon as possible.

We will review whether the information can be corrected based on the order's processing and delivery status.

We cannot guarantee that an address change can be completed after dispatch, but we will provide reasonable assistance where possible.

10. Delivery Delays

Although we aim to meet our published delivery estimates, delays may occasionally occur due to operational conditions, transportation disruptions, severe weather, or other circumstances outside our reasonable control.

If we become aware that your order cannot be delivered within the expected timeframe, we will provide an appropriate update.

Where applicable law requires notice of a revised delivery date, your agreement to a delay, or an opportunity to cancel and receive a refund, we will comply with those requirements.

A delivery delay does not eliminate your rights under applicable law or our published store policies.

11. Damaged or Incorrect Deliveries

We take care to prepare furniture for shipment, but damage or fulfillment errors may occasionally occur.

If your order arrives damaged, incomplete, defective, or different from the item purchased, please contact us as soon as reasonably possible.

When available, photographs of the affected item and its packaging may help us assess the issue and identify an appropriate solution.

Depending on the circumstances, we may arrange replacement parts, repair, exchange, or a refund, consistent with our Return & Refund Policy and applicable law.

Where a problem is attributable to Oakhewn or arises from a defect for which we are legally responsible, we will cover the reasonable costs required to provide the appropriate remedy.

Your rights are not automatically lost because you were unable to identify damage at the moment of delivery.

12. Missing or Undelivered Orders

If your order has not arrived within the expected delivery period, please contact our customer support team with your order information.

We will review the available delivery information and investigate the circumstances of the missing or undelivered order.

Where an order cannot be delivered or is confirmed lost, we will provide an appropriate resolution in accordance with our contractual obligations and applicable law.

Customers will not be required to waive legal remedies for merchandise that was not properly delivered.

13. Order Cancellation and Returns

If you wish to cancel an order before delivery, please contact our customer support team as soon as possible.

We will review the fulfillment status and explain the available cancellation arrangements.

Oakhewn also offers a voluntary 14-day return and exchange period for eligible purchases after receipt.

You may request a return or exchange without providing a reason within 14 calendar days after receiving the item.

For a valid cancellation under our 14-day policy, required refunds will be issued without undue delay and no later than 14 calendar days after we are informed of your decision to cancel. Where permitted by law, we may withhold reimbursement only until the returned goods are received or proof of return shipment is provided, whichever occurs first.

Our typical internal refund processing time is 3–5 business days, subject to the refund deadline above. Banks or payment providers may require an additional 5–10 business days to post the funds after issuance.

For complete return conditions, return-shipping arrangements, refund details, and the model cancellation form, please refer to our Return & Refund Policy.

14. Shipping and Delivery Assistance

If you have questions about order processing, shipping charges, delivery estimates, or a delivery-related concern, please contact Oakhewn.

When contacting us about an existing purchase, including your order number and a brief description of your inquiry will help us review the matter efficiently.

We aim to provide clear information and reasonable assistance throughout the order fulfillment and delivery process.

15. Consumer Protection and Applicable Law

This Shipping & Delivery Policy is intended to provide transparent information about the delivery services offered by Oakhewn.

Nothing in this policy excludes or restricts consumer rights that cannot lawfully be waived under applicable United States federal or state law.

Where mandatory legal requirements provide additional protections relating to shipping representations, delivery delays, undelivered merchandise, refunds, or defective goods, those requirements will prevail.

We aim to handle delivery-related concerns fairly and consistently with our published policies and applicable legal obligations.

16. Contact Oakhewn

For questions about shipping, delivery times, order status, or delivery-related issues, please contact our customer support team.

Brand: Oakhewn

Business Address:
646 Kamihanawa, Noda-shi, Chiba 278-0033, Japan

Email:
timberbough@oakhewn.com

Phone:
+81 (709) 435-5132

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM (Japan Standard Time, JST)

You may email us outside business hours. Our team will review your inquiry during regular customer service hours.

© Oakhewn. All rights reserved.