OAKHEWN

Contact Information

We're here to help with your furniture shopping experience. Whether you have a question about a product, need assistance with an order, or would like support after delivery, you can reach Oakhewn using the contact details below.

Get in Touch with Oakhewn

At Oakhewn, we believe that clear communication and dependable customer support are essential to a positive furniture shopping experience.

Our customer service team can assist with product information, order inquiries, shipping and delivery questions, returns, exchanges, refunds, and other matters related to your purchase.

Please use the contact information below to reach us. We look forward to assisting you.

Email Support

For general questions, order assistance, and after-sales support, please contact us by email.

You may send an email at any time. Messages received outside regular business hours will be reviewed during our next available customer service period.

Phone Support

If you prefer to speak with our customer service team, you can contact us by telephone during our regular service hours.

This is an international telephone number based in Japan. International calling charges may apply depending on your telephone service provider.

Business Address

Oakhewn's business contact address is:

This address is provided for business correspondence. If you need to return a product, please contact our customer service team for the appropriate return instructions and destination before sending any merchandise.

Customer Service Hours

Our customer support team is available during the following regular business hours:

Customers in the United States should consider the time difference when contacting us by telephone. Email inquiries can be submitted at any time.

How We Can Help

Our customer service team can assist with the following matters:

• Product Information: Questions about furniture descriptions, dimensions, materials, and product details.
• Order Assistance: Questions about an existing order or information provided during checkout.
• Shipping and Delivery: Information about order processing, estimated delivery times, shipping charges, and delivery concerns.
• Returns and Exchanges: Guidance on our 14-day return and exchange policy and the appropriate return process.
• Refunds: Questions about refund eligibility, processing, and payment posting.
• Damaged or Incorrect Items: Assistance with products that arrive damaged, defective, incomplete, or different from what was ordered.
• Assembly Questions: Assistance with missing components, assembly concerns, and product-related issues.
• Privacy and Store Policies: Questions about our policies and applicable privacy requests.

Information for Order Inquiries

When contacting us about an existing purchase, please include your order number and a brief description of your question or concern.

For product-related issues, additional information such as the product name, a description of the problem, or relevant photographs may help us understand your request.

We may request reasonable information to verify an order or protect customer information before discussing sensitive transaction details.

Please do not send complete payment card numbers, passwords, or other unnecessary sensitive information by email.

Shipping and Delivery Information

For your convenience, our standard shipping information is summarized below.

All applicable taxes and related charges are included in displayed product prices. Any applicable shipping fee is disclosed during checkout. For further details, please review our Shipping & Delivery Policy.

Returns, Exchanges, and Refund Support

Oakhewn offers a voluntary 14-day return and exchange period for eligible purchases.

If you wish to return or exchange an item, please notify us within 14 calendar days after receiving it. You do not need to provide a reason for a change-of-mind return.

For valid cancellations under this policy, required refunds will be issued without undue delay and no later than 14 calendar days after we are informed of your decision to cancel, subject only to the permitted withholding conditions described in our Return & Refund Policy.

Our typical internal refund processing time is 3–5 business days. Once a refund is issued, banks or payment providers typically require an additional 5–10 business days to post the funds.

Please contact our customer service team before returning furniture so that we can provide the appropriate return instructions. Our business contact address should not be treated as a return destination unless expressly confirmed.

We're Here to Help

Thank you for choosing Oakhewn. If you need assistance with your furniture purchase or have questions about our services, please contact us using the details below.

Brand: Oakhewn

Business Address:
646 Kamihanawa, Noda-shi, Chiba 278-0033, Japan

Email:
timberbough@oakhewn.com

Phone:
+81 (709) 435-5132

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM (Japan Standard Time, JST)

Email inquiries can be submitted at any time and will be reviewed during regular customer service hours.

© Oakhewn. All rights reserved.