How do I place an order?

Browse our available furniture products, review the product descriptions and specifications, select your preferred options where available, and add the desired item to your shopping cart. Follow the checkout instructions to provide the required order and delivery information and complete your purchase.

Can I purchase furniture directly through your website?

Yes. Our online store allows customers to browse available products, review product information, and place orders through the website's checkout process.

How do I know if a product is suitable for my home?

Review the product dimensions, materials, design, functional features, and other listed specifications. We recommend measuring your available space and checking access points before purchasing larger furniture items.

Can product availability or options change?

Product availability and selectable options may vary. Please refer to the current product listing for the latest information before placing your order.

What materials are used in your furniture?

Furniture materials vary by product. Depending on the individual design, materials may include wood, engineered wood, metal, glass, upholstery fabrics, and other components. Please refer to the specific product description for accurate material information.

Where can I find product dimensions?

Product dimensions are provided in the relevant product listing. Review the listed width, depth, height, and any additional measurements applicable to the item before purchasing.

Are product colors exactly the same as they appear on my screen?

Actual product colors may vary slightly from online images due to screen settings, lighting conditions, photography, and differences in surrounding materials. Natural materials may also have individual variations in grain, color, and texture.

Does every product include the accessories shown in its photos?

Not necessarily. Decorative items and accessories shown in product photographs are included only when specifically identified in the product description or included-items information. Please review the individual listing carefully.

Can furniture dimensions differ between product variations?

Yes. Different sizes, configurations, or product variations may have different dimensions and specifications. Always check the information associated with the exact option you intend to purchase.

Will I receive an order confirmation?

After successfully placing an order, an order confirmation is generally sent to the email address provided during checkout. Please check your inbox and spam or junk folder if you do not see it.

Can I change or cancel my order after placing it?

If you need to request an order change or cancellation, contact our customer service team as soon as possible and provide your order details. Requests are subject to the order's processing and fulfillment status. Your statutory consumer rights remain unaffected.

What should I do if I entered an incorrect shipping address?

Contact us promptly if you notice an error in your delivery information. We will review whether the address can still be updated based on the current order status. Changes cannot be guaranteed once fulfillment or dispatch has progressed.

Are taxes and additional charges included in product prices?

All applicable taxes and related charges are included in the displayed product prices. Customers are not required to pay additional taxes or related fees beyond the amounts presented during checkout.

Where can I find information about accepted payment methods?

Available payment methods are displayed during checkout. Please review the payment options presented on the website before completing your purchase.

Where do you ship?

Oakhewn currently offers delivery within the United States. Please ensure that your shipping address is complete and accurate when placing an order.

How long does order processing take?

Order processing generally takes 1–3 business days. Processing time is separate from the estimated delivery period.

How long does delivery take?

Estimated delivery generally takes 5–15 business days after an order has been processed. Actual delivery times may vary depending on the destination and delivery circumstances.

What are your shipping fees?

Our shipping charges are based on the order subtotal:

• Orders of $109.99 or more qualify for free shipping.
• Orders below $109.99 are subject to a flat shipping fee of $5.99.

Applicable shipping charges are displayed during checkout before payment is completed.

Are there additional taxes or delivery fees?

All applicable taxes and related charges are included in the product prices. No additional taxes or related fees are required beyond the amounts disclosed during checkout.

Can my furniture delivery take longer than expected?

Furniture orders may require additional handling due to their size, packaging, or delivery arrangements. Unexpected operational or transportation circumstances may also affect estimated delivery times. If your order is delayed, please contact our customer service team for assistance.

What should I do if my order has not arrived?

If your order has not arrived within the estimated delivery period, contact us with your order number and relevant details. We will review the available information and help you understand the next steps.

What should I do if my furniture arrives damaged?

If your furniture arrives damaged, contact our customer service team and provide your order number, a description of the issue, and clear photographs of the affected product and packaging where available. We will review the situation and discuss an appropriate resolution.

What if I receive the wrong item?

If the item received does not match your order, please contact us with your order information and photographs of the product and packaging. We will review the discrepancy and assist with an appropriate solution.

What if parts or hardware are missing?

If any components or assembly hardware are missing, contact our customer service team and identify the missing items. Where possible, include photographs of the package contents and the relevant assembly instructions so we can better understand the issue.

Do I need to keep the original packaging?

We recommend keeping the original packaging and protective materials until you have inspected your furniture and confirmed that the order is complete and in satisfactory condition. Packaging may also help facilitate an appropriate return when necessary.

Does furniture require assembly?

Assembly requirements depend on the individual product. Some furniture may require full assembly, while other items may require only partial assembly or minimal setup. Please review the relevant product description before purchasing.

Are assembly instructions included?

Please refer to the product-specific packaging and accompanying documentation for applicable assembly instructions. Follow the instructions carefully before using the furniture.

What should I do if I have difficulty assembling my furniture?

Stop the assembly process if a component appears damaged, does not fit correctly, or the instructions are unclear. Contact our customer service team with your order information and a description or photograph of the issue.

Can I use furniture before completing assembly?

Furniture should not be used until assembly is complete and all required components and fasteners have been properly installed according to the product instructions.

What is your return policy?

Oakhewn offers a 14-day return period for eligible purchases. Customers may request a return within 14 days of receiving their order, subject to applicable consumer protection laws and the conditions described in our Return and Refund Policy.

Can I return furniture if I change my mind?

Yes. Eligible items may be returned within the applicable 14-day return period if you change your mind. Please review our Return and Refund Policy for the return process and applicable conditions.

How do I request a return?

Contact our customer service team with your order number and a clear statement that you wish to return the item. We will provide information about the applicable return process.

How long does a refund take to process?

Approved refunds are generally processed within 3–5 business days after the applicable refund conditions have been met. The time required for funds to appear in your account may depend on your bank or payment provider.

When will my refund appear in my account?

After a refund has been processed, it generally takes an additional 5–10 business days for the funds to appear in your account, depending on your financial institution and payment method.

Will I receive a full refund?

Refunds are handled in accordance with our Return and Refund Policy and applicable consumer protection laws. Where a statutory right of withdrawal applies, the refund includes the full amount paid and the least expensive standard delivery option originally offered, as required by applicable law.

Where can I read the complete return conditions?

Please refer to our Return and Refund Policy for detailed information about eligibility, withdrawal requests, return procedures, refund processing, and your applicable consumer rights.

How should I clean my wooden furniture?

Use a soft, dry or slightly damp cloth as appropriate for the finish. Avoid excessive moisture, abrasive materials, and harsh cleaning products. Always follow the care instructions for the specific furniture material.

How do I maintain upholstered furniture?

Vacuum upholstery regularly using an appropriate attachment and address spills promptly using cleaning methods suitable for the fabric. Check the care instructions before applying cleaning solutions or washing removable covers.

How can I protect furniture from scratches?

Use suitable protective pads beneath furniture legs, avoid dragging heavy items across floors, and use appropriate protective accessories when placing objects on delicate surfaces.

Can I place furniture in direct sunlight?

Prolonged exposure to direct sunlight may cause fading, discoloration, or changes in certain materials and finishes. Where possible, position furniture away from strong direct sunlight and excessive heat.

How often should I inspect my furniture?

Periodically inspect furniture for loose fasteners, visible damage, unstable components, or signs of wear. Address any issues according to the product instructions before continuing regular use.

How can I contact Oakhewn?

Email:
timberbough@oakhewn.com

Phone:
+81 (709) 435-5132

Business Address:
646 Kamihanawa, Noda-shi, Chiba 278-0033, Japan

When is customer service available?

Monday–Friday: 9:00 AM–6:00 PM

Time Zone: Japan Standard Time (JST)

Email inquiries may be submitted at any time and will be reviewed during regular customer service hours.