OAKHEWN HOME & LIFESTYLE
Right of Withdrawal Policy
Your Right to Change Your Mind.
At Oakhewn, we want you to feel confident when shopping for furniture online. This policy explains your 14-day contractual right to withdraw from an eligible purchase, how to submit a withdrawal request, and how refunds are handled.
1. Introduction
Oakhewn respects your right to make informed purchasing decisions. We provide eligible customers with a 14-day contractual right of withdrawal for purchases made through our online store.
This policy explains the conditions and procedures for exercising that right, including the withdrawal period, notification requirements, return of goods, and refund arrangements.
Our 14-day withdrawal arrangement is a customer protection policy offered by Oakhewn. It does not represent a statement that all U.S. online furniture purchases are subject to a general statutory 14-day cooling-off period.
Nothing in this policy limits or waives any consumer rights that cannot legally be excluded under applicable federal or state law.
2. Your 14-Day Right of Withdrawal
WITHDRAWAL PERIOD
14 Days
You may withdraw from an eligible purchase within 14 days of receiving the goods, without providing a reason.
When Does the Period Begin?
The 14-day withdrawal period begins on the day you, or a person designated by you other than the delivery carrier, physically receive the goods.
For an order containing multiple items delivered separately, the withdrawal period begins when you or your designated recipient receives the last item.
Do You Need to Give a Reason?
No. You do not need to provide a reason for exercising your contractual right of withdrawal within the applicable 14-day period.
To exercise this right, you must clearly communicate your decision to withdraw from the purchase to Oakhewn within the withdrawal period.
3. How to Exercise Your Right of Withdrawal
To withdraw from your purchase, send us a clear and unambiguous statement indicating that you wish to cancel the purchase contract.
You may submit your withdrawal notice by email or use the Model Withdrawal Form provided in Section 10 of this policy.
Information to Include
- Your full name.
- Your order number.
- The product or products you wish to return.
- The date you received the goods.
- A clear statement that you wish to withdraw from the purchase contract.
Your withdrawal is effective when you send us your clear withdrawal notice within the applicable period. We recommend keeping a copy of your email or other written notification for your records.
4. Returning Your Furniture
After notifying us of your decision to withdraw, you should send the goods back or make them available for return without undue delay and, where applicable, no later than 14 days after communicating your withdrawal decision.
Furniture Return Preparation
Furniture products can be large, heavy, or composed of multiple components. To help facilitate the return process, we recommend that you:
- Keep all product components and included accessories together.
- Retain the original packaging and protective materials where possible.
- Package furniture securely to help prevent damage during handling and transportation.
- Include the relevant order information so the returned goods can be identified.
Inspection and Handling
You may inspect and handle the goods to the extent reasonably necessary to establish their nature, characteristics, and functioning.
For furniture, this may include reasonable inspection of dimensions, materials, finishes, components, and overall product condition.
Where applicable law permits, a reduction in refund value may be considered only for diminished value resulting from handling beyond what is reasonably necessary to inspect the goods. This does not limit any rights you may have under applicable consumer protection laws.
5. Refunds and Refund Timeframes
When you validly exercise your right of withdrawal, Oakhewn will refund the payments covered by the withdrawal, in accordance with this policy and applicable law.
REFUND PROCESSING
Within 14 Days
Refunds will be issued no later than 14 days after we are informed of your decision to withdraw, subject to the permitted withholding conditions described below.
What Will Be Refunded?
We will refund the payments received for the withdrawn goods, including the least expensive standard delivery option originally offered by Oakhewn for the relevant order, where required under this withdrawal policy.
If you selected a more expensive delivery option than the least expensive standard option offered, the additional cost of that premium option is not included in the standard delivery refund.
When May a Refund Be Temporarily Withheld?
For goods already delivered, Oakhewn may temporarily withhold the refund until the earlier of the following events:
- We receive the returned goods; or
- You provide evidence that the goods have been sent back.
This temporary withholding applies only where legally permitted. Once the relevant condition is satisfied, we will proceed with the refund without undue delay and within the applicable legal timeframe.
We will not use the return of goods as a reason to delay a refund beyond what applicable law permits.
6. Refund Method and Bank Processing Time
Refunds will generally be issued using the original payment method, unless otherwise agreed with you or required by applicable law.
BANK OR PAYMENT PROVIDER POSTING
5–10 Business Days
After Oakhewn has issued the refund, it generally takes an additional 5–10 business days for the funds to appear in your account.
The actual time required for the funds to become available depends on your bank, card issuer, payment provider, and their internal processing procedures.
The 5–10 business day period is an external financial processing estimate. It is separate from Oakhewn's refund issuance obligation and does not extend the applicable refund deadline.
If your refund has been issued but has not appeared in your account after the estimated processing period, please first check with your financial institution and contact us if further assistance is needed.
7. Orders Not Yet Delivered
If you decide to withdraw from an order before receiving the goods, please contact Oakhewn as soon as possible and clearly identify the order you wish to cancel.
If the order has not yet been dispatched, we will review the cancellation request and arrange the applicable refund.
If the order has already been dispatched or is in transit, we will coordinate the appropriate return arrangements with you.
Your withdrawal rights and refund entitlements remain subject to this policy and applicable law, regardless of whether the goods have already been dispatched.
8. Damaged, Defective, or Incorrect Furniture
The contractual right of withdrawal described in this policy is separate from your rights when goods arrive damaged, defective, incomplete, or different from what you ordered.
If you discover any of these issues, please contact our customer service team and provide:
- Your order number.
- A description of the problem.
- Photographs of the affected furniture or components, where available.
- Relevant packaging or product information, where available.
We will review the information and help determine an appropriate resolution in accordance with applicable consumer protection laws.
Nothing in this withdrawal policy restricts your statutory rights or remedies relating to defective, misdescribed, damaged, or nonconforming goods.
9. Your Consumer Rights Under U.S. Law
Consumer cancellation and return rights in the United States depend on the nature of the transaction and applicable federal and state laws.
The Federal Trade Commission's Cooling-Off Rule generally concerns certain qualifying sales made at a consumer's home or other temporary locations. It does not establish a universal 14-day cancellation right for ordinary purchases completed entirely online.
Oakhewn therefore provides the 14-day withdrawal period described in this policy as a contractual customer benefit, independently of any additional rights that may apply under federal or state law.
Other applicable consumer protections, including rules governing delayed shipment, refunds, deceptive practices, and defective merchandise, remain unaffected.
If applicable law provides you with greater protection than this policy, the applicable legal requirements will prevail.
10. Model Withdrawal Form
You may use the following form to notify Oakhewn that you wish to withdraw from your purchase contract. Completing every field is not mandatory if your withdrawal notice otherwise clearly identifies your decision and order.
MODEL WITHDRAWAL FORM
For withdrawal from an Oakhewn purchase contract
To: Oakhewn
Email: timberbough@oakhewn.com
I hereby give notice that I withdraw from my purchase contract for the following goods:
Product name(s):
Order number:
Date of order:
Date of receipt:
Consumer's full name:
Consumer's address:
Email address:
Date:
Consumer's signature (only if submitted on paper):
You may complete this form and email it to us, or simply send a written statement containing the necessary order information and a clear declaration of withdrawal.
11. Policy Updates
Oakhewn may update this Right of Withdrawal Policy when necessary to reflect changes in our business practices, customer service procedures, or applicable legal requirements.
Any revised version will be published on this page. We encourage customers to review the policy when making a purchase or submitting a withdrawal request.
Updates will not unlawfully reduce rights that have already accrued or otherwise affect protections that cannot be waived under applicable law.
12. Contact Oakhewn
If you have questions about your withdrawal rights, need assistance with a return, or would like to submit a withdrawal notice, please contact our customer service team.
Oakhewn Customer Support
Business Name:
Oakhewn
Business Address:
646 Kamihanawa, Noda-shi, Chiba 278-0033, Japan
Email:
timberbough@oakhewn.com
Phone:
+81 (709) 435-5132
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM
Time Zone:
Japan Standard Time (JST)
Email inquiries may be submitted at any time and will be reviewed during regular customer service hours.
YOUR SATISFACTION MATTERS
Shop with Confidence
At Oakhewn, we believe a comfortable shopping experience begins with clear information and fair policies. We are committed to providing transparent withdrawal and refund procedures while respecting your consumer rights.
Thank you for choosing Oakhewn and allowing us to be part of your home.
Oakhewn — Inspiring Better Living, Every Day.
